pklakh's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how pklakh collects, uses, and protects your information.
Introduction and Scope
This privacy policy ("Policy") applies to the pklakh platform and all services associated with it. When you use our website, create an account, or use any of our services, you are considered to have agreed to this Policy.
pklakh places the highest importance on its users' privacy. We believe that keeping your personal information secure is one of our core responsibilities. Every transaction on our platform is protected by SSL encryption and we follow industry-standard security practices.
This privacy policy applies to — (a) all members registered on the pklakh website; (b) guest users who visit the website before using our services; and (c) any person who contacts us in any way.
What Kind of Information We Collect
pklakh collects only the information necessary to provide our services, ensure security, and improve user experience.
Personal Identification Information
During account registration we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification when required)
Financial and Transaction Information
To process deposits and withdrawals we collect:
- bKash / Nagad / Rocket mobile number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
- Preferred payment method
Technical and Usage Information
Our platform automatically records the following information:
- IP address and device type
- Browser and operating system information
- Login time and session data
- Pages visited and activity logs
- Cookies and local storage data
Communication and Support Information
When you contact us, we collect:
- Live chat message history
- Email content and attachments
- Details of complaints and requests
- Support ticket information
How Your Information Is Used
Collected information is used only for the purposes listed below. We never sell your information to third parties without your consent.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. We use various types of cookies to ensure the smooth operation of the pklakh platform and to improve your experience.
Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, verify security tokens, and save your preferences. These cookies cannot be disabled because without them the service cannot be provided effectively.
Analytical Cookies
These cookies are used to understand how users interact with our platform. They help improve service quality by collecting information about pages visited, time spent, and error details. All data is kept anonymous (anonymized).
Functionality Cookies
These cookies are used to remember your preferences and settings — such as preferred language, game settings, and display preferences. These cookies provide a more personalized experience on your next visit.
How to Manage Cookies
You can manage cookies through your browser settings. However, disabling essential cookies may cause many features of our platform to not work properly. Session cookies are automatically deleted when you close your browser. Persistent cookies can be deleted manually from browser settings.
Sharing Information with Third Parties
pklakh never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only necessary information is shared with payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, JILI, etc.), and technology service providers. We have agreements with these partners that ensure proper protection of your information.
Legal and Regulatory Reasons
Information may be provided to authorities to meet legal obligations, comply with court orders, or assist in investigations related to money laundering prevention. In these cases only the minimum necessary information is provided.
Fraud Prevention
Limited information may be shared with fraud detection service providers to protect your account and platform security. This is done in the interest of all users.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in a timely manner before such changes and the same or higher standard of privacy protection will be ensured.
Data Security Measures
pklakh takes both technical and organizational measures to protect your information.
SSL/TLS Encryption
All data transmission between your device and our servers is protected by SSL/TLS encryption. This ensures that no third party can read or alter your information.
Encrypted Databases
All stored sensitive information is kept secure using industry-standard encryption methods. Passwords are never stored in plain text — they are always kept in hashed form.
Access Controls
Only authorized personnel can access your information, and they are given only as much information as their work requires. All access is logged and regularly reviewed.
Regular Security Audits
Regular security tests are conducted to identify vulnerabilities in our systems. Any vulnerability found is addressed immediately.
Data Backup and Recovery
Regular backups of your information are maintained and a disaster recovery plan is in place. Even in the event of a technical issue, your account information and transaction history remain safe.
Data Minimization Policy
We collect only necessary information and delete it securely when it is no longer needed. Collecting unnecessary information is against our policy.
Data Retention Period
pklakh retains your information for specific periods in accordance with the following policy:
- Active account information: All information is retained while your account remains active.
- Transaction records: Retained for a minimum of five years from the date of the last transaction to meet legal obligations.
- Closed account information: Even after an account is closed, certain information may be retained for a specified period due to regulatory obligations.
- Communication and support logs: Communication history is retained to ensure customer service quality and for dispute resolution.
- Technical logs: System logs are retained for a limited period for security monitoring and are then automatically deleted.
Where there is no legal or regulatory obligation, information that is no longer needed is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact our support team.
Right to Access Information
You have the right to request information about what data we hold about you. We will provide the information within a reasonable time after the request.
Right to Correct Information
If your information is incorrect you can request a correction. You can also request that incomplete information be completed.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes. In particular, you can opt out of marketing communications at any time.
Right to Data Portability
You have the right to request that your personal information be provided in a structured and commonly usable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or by email at [email protected]. After verifying your identity we will respond to your request within a reasonable time. We will provide this service free of charge unless the request is clearly unfounded or excessive.
Protection of Minors' Information
The pklakh platform is for persons aged 21 and above only. We do not knowingly collect personal information from minors.
Age verification is mandatory during the registration process. If a minor registers for any reason, we will close that account and delete the associated information as soon as it comes to our attention.
If you find out that someone under the age of 21 is using our platform, please notify us immediately at [email protected]. We will take immediate action.
Policy Changes and Updates
pklakh may update this privacy policy from time to time. Reasons for changes may include:
- Changes in laws and regulations
- Changes in the scope or nature of our services
- Technological improvements or addition of new features
- Improvements based on user feedback and suggestions
For significant changes we will display a notice on the website and inform registered members by email. Continued use of the platform after changes will be considered acceptance of the updated policy.
The "Last Updated" date shown at the top of this page always indicates the date of the current version. Previous versions may be provided upon request.
Contact us
Have a privacy question?
If you have any questions, concerns, or requests regarding this privacy policy, please contact our team. We provide support in Bengali 24/7.
Related Policies
Read the pages below to learn more about our full policies:
- Terms & Conditions — Complete rules for using the service
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — Learn more about pklakh
- FAQ — Answers to frequently asked questions